Transforming Licensing & Registration on the Web
This client is one of the largest agriculture producing states in the country. Licensing and registration for all programs was completely paper based and required extensive manual processing for first time applicants, and during the renewal periods. Inspectors managed data collection through their own methods and only provided summary data to headquarters. Lab sampling and reporting was all paper based and relied heavily on email notifications and coordination.
The client relied only on email to manage workflow, and all processing of applications and forms was reliant on other internal departments to verify payment before reviews could begin. The review processes required regular requests for additional information from industry and users, which added significant amount of time to the process.
M Corp developed an end-to-end solution utilizing a COTS/MOTS product that required only configuration and integration into their other systems. Now, each industry user has the ability to submit applications on the web, pay by check or credit card, track the workflow status, receive renewal notices, print licenses and registrations, view inspection and lab results of samples taken at their facilities, and view their own historical data all through a single user interface. The state client can now process applications that are complete and contain all the required data. Inspectors can view a companies history in the field and make assessments on the spot as to their status of their licensing and record all violations electronically.
